一、認識各類障礙者（包括視覺障礙、智能障礙、聽覺障礙及肢體障礙等）之特質與服務需求。
1. Understanding the characteristics and service needs of the disabled (including those with visual, intellectual, hearing and physical impairments).
二、學習正向行為觀察與紀錄、瞭解行為策略。
2. Understanding positive behavior observation and recording, understanding behavior strategy.
三、瞭解與各類障礙者溝通互動之重要性及如何與之溝通。
3. Understanding the importance of interacting with the disabled and how to communicate with them.
四、瞭解行為危機處理原則與基本流程。
4. Understanding behavioral crisis management principles and basic processes.

1. 每個課程可能根據自身規劃，會需要安裝不同程式。